Store Policies

Processing Time

Orders are typically processed within 1-3 business days. During peak seasons or promotions, processing may take up to 5 business days.

Shipping Methods and Delivery Times

We offer standard shipping on all orders. Estimated delivery times:

• United States: 7-14 business days
• Canada: 10-18 business days
• International: 14-28 business days

Note: Delivery times are estimates and may vary based on your location and customs processing.

Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24-48 hours for tracking to update.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight.

14-Day Money-Back Guarantee

We stand behind our products. If you are not completely satisfied with your purchase, you may return it within 14 days of delivery for a full refund.

Return Conditions

To be eligible for a return:

• Item must be unused and in original packaging
• Return request must be made within 14 days of delivery
• Proof of purchase is required

How to Request a Return

Email us at [email protected] with:

• Your order number
• Reason for return
• Photos of the item (if applicable)

Refund Process

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds are issued to the original payment method.

Non-Refundable Items

Sale items and items marked as final sale are not eligible for returns or refunds.

Information We Collect

When you visit our store or make a purchase, we collect:

• Contact information (name, email, phone, address)
• Payment information (processed securely through Shopify)
• Order history and preferences
• Device and browser information for site optimization

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer service requests
• Improve our products and services
• Send promotional emails (with your consent)

Data Security

All transactions are processed through Shopify secure checkout. We do not store credit card information on our servers. Your personal data is protected using industry-standard encryption.

Third-Party Services

We use trusted third-party services for payment processing (Shopify/PayPal) and order fulfillment (Zendrop). These services have their own privacy policies.

Your Rights

You can request access to, correction of, or deletion of your personal data by contacting us at [email protected].

Agreement to Terms

By accessing or using our website, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our site.

Products and Pricing

We reserve the right to modify prices and product availability without notice. All prices are displayed in USD unless otherwise specified.

Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraud.

Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of FlexCore and may not be used without permission.

Limitation of Liability

FlexCore shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Contact Us

For questions about these terms, contact us at [email protected].